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Microsoft Action Pack Price Hike Sparks Comment Firestorm (Updated)

After doing the math on Microsoft's late-January announcement about the new $475 price of the Action Pack (it's a 44 percent increase for solution provider subscribers), I hadn't been back to Diane Golshan's original blog post.

When I posted yesterday that the new Action Pack went live this week, a reader responded to ask if it's too late to renew under the old price. To find the answer (yes, it's too late), I revisited the post by Golshan, who blogs for the U.S. Partner team.

It turns out a lot of Action Pack subscribers have been to her Jan. 29 post since I last visited, and they're not a happy bunch.

Between Feb. 7 and Feb. 24, there were 45 visible comments. The new Action Pack went live on Feb. 24 and presumably commenting was turned off then [ed.'s note: see update]. The ratio of unhappy to happy posters was a whopping 12:1, with 36 opposed and three arguing that the Action Pack remains a good value. Golshan had four of the posts, starting on Feb. 12 after some among the flood of negative commenters started to wonder if Microsoft was reading the responses.

The first 15 responses and 29 of the first 30 were extremely negative about the Action Pack price, Microsoft's attitude toward small business-focused partners and the discontinuation of several other small partner-focused programs.

"[T]he price increase is SUBSTANTIAL, with no real benefit to my organization," said Jim Cason, one of the first commenters. (All commenters are identified by the names they chose to post with on the Microsoft blog.)

"In order to sell and support MS software, 'partners' need to assess and familiarize ourselves with MS products. Requiring $475 yearly to do so, just does not make sense to me," said another, Annie Blevins.

Steve T, who identified himself as a Microsoft partner since the 1980s, commented on the historical value of the Action Pack and older, similar programs that involved the core benefit of the Action Pack -- the not-for-resale (NFR) software.

"It was a great opportunity to try new software in a production environment (our office) and also help serve our customers better by testing different scenarios for them with NFR software in our lab -- so that the solution we came up with was a good 'fit' for them. ... I thought it was well worth the small investment though for BOTH us and Microsoft," Steve T wrote. Then he warned, "Don't gouge us with this. You will receive far greater return on your investment if we are treated like partners, rather than 'frenemies' [that another] poster described."

Another commenter identifying himself as Slyfox sounded a similar theme. "I have profited financially from my knowledge of M$ products, and M$ has profited from my knowledge of M$ products. Now the question is, after this many years and thousands of Action Pack dollars, do I want to now pay AGAIN for the few licenses I am using, or completely dump M$? As a partner I feel like they have dumped me."

While many of the negative commenters implied they'd drop their Action Pack subscriptions, Slyfox was one of a dozen who said outright that they'd be canceling their subscriptions. Many said the time had come to pursue competitive offerings, such as Linux and Google Apps for Business.

Microsoft emphasizes other benefits than the NFR software in the Action Pack, but several posters dismissed the value of those elements.

One, posting as Active IT Design, said, "I'm not a developer, I don't build apps, I just don't need anything MSDN. So now the price for me goes up from $329 (Action Pack Solution Provider) to $475 for a 'universal' Action Pack subscription that includes features I don't need. Prices going up, no added benefit and unwanted 'features' (Bing credits come to mind), little value, you can find free coupons for them all over the place."

Like some other commenters, Active IT Design linked the price hike to other recent, unpopular changes. "Killing TechNet and now this, just doesn't make sense to me. It's not about the price either, it's about the price and seeing absolutely ZERO added benefit for a lot of Microsoft Partners. You're slowly killing your smaller Partners. I network with a large group of IT people here in Charlotte, NC and a lot of them are heavily looking into options for themselves and customers that are anything BUT Microsoft."

A commenter named Mark Welte interpreted the change as similar to what's happened among Dynamics partners: "I have been involved in the ERP side of MS for years and they have publicly stated that they do not like to deal with the SMB partners. They have done their best to eliminate all of the small ERP consultants and drive that work to the large shops. This is just the next step with the desktop and server side."

A handful of partners responded that they still find substantial value in the Action Pack.

"I still think that $475.00/yr is a bargain to license my server, 3 workstations and have all my employees using Office 365 E3. The E3 licenses alone are worth the price," wrote M McGovern. Another, Dave Lipman, wrote, "For $500 bucks I have all the software I need to run my business, it's a great value to me. My business exists to support Microsoft products, thank you Microsoft."

Before apparently closing the thread, Golshan wrote, "Thank you all for taking the time to post your candid feedback and comments about the Action Pack changes. I have read all of your comments, and I have also asked our program design team in the Worldwide Partner Group to read them."

The announcement this week of the new Action Pack didn't seem to include any changes in light of the feedback other than in tweaking the messaging to say that small business partners remain important to Microsoft, however. In an announcement blog post, Phil Sorgen, the corporate vice president of the Microsoft Worldwide Partner Group, said, "With so many technology choices facing SMBs, partners bring relevant business solutions to life for customers around the world, and in many ways you make those solutions better. Our many smaller partners make the Microsoft partner ecosystem the most robust and active in the industry."

Sorgen noted that benefits of the Action Pack can reach $40,000, and in a separate blog post, MPN General Manager Julie Bennani said that Action Pack subscribers earn three times more revenues than Microsoft Partner Network members (the MPN tier below subscribers).

UPDATE: First off, the comment portion of the Golshan blog is not closed -- at least two additional comments were posted after this blog went live. I also followed up by phone with Bennani about the negative reaction to the Action Pack price announcement.

Bennani said Microsoft made no changes to the Action Pack based on the review of the blog comments, but contended that Microsoft could have done a more aggressive job communicating the benefits of the new Action Pack approach.

"My team spends quite a bit of time on designing elements. We've been bouncing this around for over a year. We've been testing it with [groups like our] Partner Advisory Councils for that period of time," Bennani said. "As we've seen over and over again, when change is imminent, even when you do those things, you see people two weeks before who are saying, ['I need to check this out.'] We can't catch everyone. We feel great about the offering. We feel great about the price strategy. There's a couple transition scenarios on the IUR [Internal Use Rights] piece that we're continuing to explore with the product groups."

When pricing partner program elements, Bennani said Microsoft uses an equation of $10,000 in benefits for every $100 in partner cost. "It's a 1 percent or less coverage," she said. While she declined to break out how Microsoft arrived at the $40,000 in value, she did push back on criticism of the Bing benefits as having little value. "They're also getting ad credits on Bing, which is hugely important in the future," Bennani said.

Many of the vocal critics indicated they came from the Action Pack Solution Provider side. Bennani agreed that was natural but hopes those partners will give Microsoft a chance. "The Solution Provider subscription was in the on-premise world. We're also sending a message in complement with our Devices & Services strategy. We want those partners to come with us. But there needs to be an opening of the mind of what that means and a trying mentality," she said.

Bennani contended that the new approach with the six Resource Centers represents a radical change to the Action Pack that gives partners ways to experiment with different business models.

"This Action Pack subscription is a different paradigm than the two options we had in market before.  They were discrete. You had to pick one or the other and you had to pick different price models. What we've launched is all the benefits, plus. We've blown out the number of business models that we're providing assets around [including training for each], in addition to providing cloud IUR by bringing in Cloud Essentials," she said. Adding in MSDN subscriptions  and Azure helps Microsoft build capacity of partners who can develop custom business and mobile apps and integrate customers' infrastructure with the cloud. "That's at one price point," she said.

"We need that healthy broad ecosystem that we've always had. We're continuing to add value to the non-managed and the longer-tail set of partners and/or those building business practices. In some cases, existing partners [start new or experimental practices in] new offices. We want to assist in partners building new practices in predictable ways. That's why we took the Resource Center approach," Bennani said.

The comment section of the U.S. subsidiary blog isn't the whole story, either, Bennani implied: "What's interesting is we've had the biggest sign up days in a row in the history of these subscriptions. What was our previous high, we've beaten Monday, Tuesday and now Wednesday."

Posted by Scott Bekker on February 27, 2014 at 5:22 PM0 comments


Next-Generation Microsoft Action Pack Arrives

The latest era in the Action Pack saga began this week.

Microsoft formally changed to one Action Pack in this generation from the previous version, which had been split into two offerings: Action Pack Solution Provider (APSP) and Action Pack Developer & Design (APD&D).

Now partners will simply subscribe to the Action Pack and select any of six Resource Centers for specific benefits. The Resource Centers are Professional Services, Reselling, Application Design and Development, Managed Services, Hosting, or Device Design and Development.

"There is now one universal subscription with more flexibility to explore and leverage resources across business models. Six Resource Centers have been created based on our partner community's core value delivery models -- choose one, many, or all at no additional cost or administrative hassle," said Julie Bennani, general manager of the Microsoft Partner Network (MPN), in a blog post.

The basic benefits remain the same -- internal use rights of products like Windows 8 and Windows Server, access to developer tools, support, advisory hours and training. Changes include Bing credits and the integration of internal use rights (IURs) for cloud services, such as Office 365, Windows Intune and Dynamics CRM Online.

Microsoft communicated the Action Pack changes last year and has stuck to those plans for Action Pack, even as many other planned changes to the MPN announced at the same time have been canceled or delayed. The only detail left out until last month was pricing, which Microsoft revealed in late January would be a hike of 11 percent for APD&D subscribers and 44 percent for APSP subscribers.

As a pocket of small business-focused partners, the Action Pack is one of the most popular areas of Microsoft's channel program. Many of these partners have expressed a general sense that Microsoft is growing less supportive of small business-focused partners and point for evidence to the Action Pack price hike among other changes, such as the elimination of TechNet subscriptions, the retirement of Windows Small Business Server and a perceived large-partner orientation in the MPN in general.

Announcing the rollout of the new Action Pack this week, Phil Sorgen, corporate vice president of the Microsoft Worldwide Partner Group, emphasized that SMB-focused partners remain critical to Microsoft.

"In the news we hear a lot about billion dollar companies doing big business with other billion dollar companies. But for the millions of Microsoft customers who need help with their small to medium-size business, smaller partners are often their unsung heroes," Sorgen wrote on his Channel Chief blog. "With so many technology choices facing SMBs, partners bring relevant business solutions to life for customers around the world, and in many ways you make those solutions better. Our many smaller partners make the Microsoft partner ecosystem the most robust and active in the industry."

Sorgen and Bennani both sought to soften the blow of the price hike by putting it in different contexts. Sorgen noted, "In the United States the cost of Microsoft Action Pack is $475 and offers partners resources and benefits that can reach over $40,000 USD in value. That includes cloud IURs, earnable advisory hours and a variety of support and training."

Bennani put the cost in opportunity terms: "Microsoft Action Pack subscribers earn 3X more revenue than Network Members given they engage with more resources we provide and are more committed to Microsoft."

Look for a more detailed breakdown of the Action Pack changes and opportunities that are included in the benefits in an upcoming issue of Redmond Channel Partner magazine. Not a subscriber? Sign up here.

Posted by Scott Bekker on February 26, 2014 at 1:09 PM0 comments


Parallels Survey Reveals 'Service-Provider Sprawl'

As Parallels opens its annual conference on Monday, the company is releasing a new version of its survey about how businesses are using the cloud.

Parallels' user base gives it a remarkably broad, insider view of cloud service usage. While the company itself isn't a household name, its customers are the major telcos and hosting providers of all sizes who use the Parallels platform to provision the cloud services offerings that they resell to businesses worldwide.

John Zanni, Parallels chief marketing officer and vice president of strategic alliances, service providers, is particularly interested in one area that's changed since the last time Parallels fielded its survey.

"As these businesses are getting their services, they're getting them from different providers. They're actually going to the provider that has the best-in-class service. They're managing IT and their service providers instead of managing their business," Zanni said in an interview.

That's, of course, a trend that Parallels has been betting would occur as it built out support for more than 500 cloud services that cloud service providers can enable using its platform.

But the speed is increasing. Zanni said that survey respondents for now are using an average of five different cloud services. By 2016, they expect to be using an average of nine.

"We're seeing the start of service-provider sprawl," Zanni said.

SMBs are a big chunk of the end customers of Parallels partners/customers. Their buying is concentrated in two growth areas -- online business applications and unified communications.

It will be interesting to watch as the cloud market tries to strike a balance between best-of-breed versus integrated bundles. Tech has seen this kind of fight before -- in the data management/business intelligence space back in the 1990s and even with the Microsoft server software stack versus LAMP and other options in the last decade.

Whichever way things come out -- whether pick-and-choose positioning wins in the cloud or a couple of super-bundles come to dominate -- there's a lot of room for both approaches in the near term.

Posted by Scott Bekker on February 24, 2014 at 12:05 PM0 comments


Continuum Offers Zenith MSPs Free Conversion Tool

Continuum, the Boston-based vendor of solutions for managed service providers, is taking another run at MSPs who are using backup and recovery solutions from troubled rival Zenith Infotech.

This week, Continuum reiterated a free conversion offer for MSPs using Zenith's backup and disaster recovery (BDR) solutions to switch to Continuum's competing Vault.

Continuum acquired the kernel of its business from Zenith in late 2011, but the relationship quickly went from collegial to confrontational as Zenith's management immediately started having problems with investors back in India.

In renewing the free conversion offer this week, Continuum CEO Michael George said, "News reports are questioning Zenith Infotech's future, and hundreds of MSPs have come to us concerned regarding the safety of their clients' data, and we are helping them to provide the best service for their clients as easily and as cost-effectively as we can."

George was referring to the Business Standard, which reported in mid-December that the Bombay High Court had ordered Zenith Infotech to sell off its cloud computing business to repay bondholders. At the time, Zenith Infotech CEO Akash Kumar Saraf said he planned an appeal.

The Continuum pitch is a more aggressive version of the one the company rolled out a year ago with the introduction of Continuum BDR Revive in January 2013. At that time, George had said, "We've heard from many of our partners that they want to repurpose existing hardware that they have already invested in."

As before, BDR Revive is a re-imaging tool stored on a USB stick, and it works on hardware appliances from Zenith Infotech, Dell AppAssure, Axcient, HEROWare, Chartec and others meeting the minimum hardware requirements of a 64-bit dual core processor, at least 8 GB of RAM, 2 NIC cards and 7200 RPM HDDs.

Plugging in the memory stick and entering a conversion code turns a supported hardware appliance into a Continuum Vault appliance in about 30 minutes, a Continuum spokesperson said. According to Continuum, the free BDR Revive offer represents a value of at least $350 and is worth more for MSPs converting multiple, high-capacity BDRs.

Posted by Scott Bekker on February 14, 2014 at 8:31 AM0 comments


Netsocket Compresses Software-Defined Networking to MSP Scale

Software-defined networking (SDN) is usually discussed as a solution for cloud computing giants and enterprises with large datacenters, but one Plano, Texas-based company believes there's an SMB-scale opportunity in the technology for managed service providers.

Netsocket Inc. this week rolled out a packaged offering for MSPs called Netsocket Virtual Edge, which is targeted at SMBs and enterprise remote offices.

"Managed service providers must find a way to provide affordable network services to smaller business customers and at a profit," said Netsocket President and CEO Fletcher Hamilton in announcing Virtual Edge. "We are very excited to pioneer the path for MSPs by delivering a solution that can virtually revolutionize their business and profitability model and, in short, result in new revenue streams."

SDN represents an effort to abstract the network logic and policies from the networking hardware -- placing it instead on a server, where it can be modified with more user-friendly tools that work across multiple types of hardware from many vendors. The idea is to create a "control plane," which is configurable from a server and which is separate from a "data plane" of packet-routing activity carried out in real time.

Based on Netsocket's SDN framework called Netsocket Virtual Network, Virtual Edge consists of a standard x86, pre-configured server that acts as a server, router and Layer 3 switch. The package can be shipped to the customer, eliminating the need for an MSP to visit each customer site.

Once the customer plugs in the server and attaches a cable, the system is designed for an MSP to centrally manage the virtualized network, along with those of other customers through a multi-tenant management interface. From the management console, MSPs can manage edge routing, switching, firewall and tunneling capabilities to distributed environments, while the on-site server can also support additional third-party SDN solutions, according to Netsocket.

Netsocket's channel building effort is still in the early stages and the company is looking for new MSP partners.

One prominent Microsoft National Systems Integrator (NSI) partner with an MSP practice, Catapult Systems based in Austin, Texas, is trying out the Netsocket SDN solutions in its own branch offices to evaluate if SDN represents a workable model for small and remote office customers.

In a statement, Catapult Systems IT Director Joe Stocker reported good results internally: "Utilizing the NVN Web-based GUI, I've been able to make adds and changes to the network within mere minutes."

Posted by Scott Bekker on February 14, 2014 at 9:14 AM0 comments


What's Behind CDW's Timing on Google Apps?

CDW, one of Microsoft's biggest partners generally and especially for Office 365 resales, announced plans this week to start reselling Google Apps for Business.

The deal drew immediate speculation that CDW closed the Google deal in response to Microsoft's Jan. 25 cuts in partner reimbursements. Those cuts affecting partner payouts for deploying Office 365 seats sold under Enterprise Agreements reduced the amount partners received by as much as 56 percent for some SKUs.

It is speculation that was partly encouraged by CDW's outside PR agency, which, in e-mailing the news release to some reporters Tuesday, used the subject line: "Google Gains Strategic Ally CDW in Cloud Services Battle." Whether intentional or not, the phrasing implied that CDW might be picking a new side in the cloud suite faceoff.

CDW Chairman and CEO Thomas E. Richards hit back hard against any retaliation, or side-picking interpretation in an earnings call on Thursday. During the Q&A portion of the call, Richards said of the new Google deal, "Look, this isn't about us doing anything other than finding a particular partner that had an opportunity in the marketplace and us building off of the success we had with the [Google] Chromebook." CDW started partnering with Google in February 2013 to sell Chromebooks.

Without naming names, Richards implied Microsoft when he continued, "I don't think it's going to have any impact on other partners. In fact, as it was, I think, reported in some places, it had nothing to do with our partnership with other people. We're excited about our partners and I think the strategy some of our other partners are deploying about pushing people like CDW to the cloud is absolutely the right thing to do. We've been planning for it, investing for it and feel really good about it."

"We are absolutely excited about that [Google] partnership, but it's not at the expense of other partnerships. Trust me," Richards said.

Richards' comments suggested that CDW will offer Office 365 and Google Apps for Business side-by-side to customers, which in itself is a win for Google and a loss for Microsoft. Because CDW has been one of Microsoft's strongest cloud suite partners since the Business Productivity Online Suite days and is a past Microsoft Large Account Reseller Partner of the Year award winner, the high-profile move could be a catalyst for hundreds of other partners to broaden their cloud portfolios to include Google.

Richards said that Google will develop professional services capacity to migrate and deploy Google Apps for Business seats, but for now will use partners to help bridge that expertise gap. CDW's first professional services partner is Denver-based Tempus Nova Inc., a Google Apps Premier Reseller, and CDW is looking to work with more partners.

A transcript of the question in the earnings call and Richards' answer follows:

Question from Brian Alexander of Raymond James Financial: Tom, you guys announced [an] interesting partnership with Google this week. I was hoping you could expand on the scope of the relationship; reselling versus services and implementations; the motivation for partnering more deeply with Google; and if there's any offsets with other major software partners that we should consider as you grow this business?

Answer from CDW CEO and Chairman Thomas E. Richards: There was a lot in that one question. Let me answer the last first. Look, this isn't about us doing anything other than finding a particular partner that had an opportunity in the marketplace and us building off of the success we had with the Chromebook.

I don't think it's going to have any impact on other partners, in fact, as it was, I think, reported in some places, it had nothing to do with our partnership with other people. We're excited about our partners and I think the strategy some of our other partners are deploying about pushing people like CDW to the cloud is absolutely the right thing to do. We've been planning for it, investing for it, and feel really good about it.

The actual relationship is...customers are looking for us to represent and include in our recommendations to help them reselling some of those apps as a software as a service.

As we've talked about a lot, especially on the IPO roadshow, when a customer is moving to a cloud-based solution, there is an integration and aggregation opportunity [that] exists as it gets built into their IT infrastructure. I think as we talked about, Brian, that takes some services skillsets. We don't have those today, resident, in a meaningful way to scale so we're going to use partnerships to get there.

But just as we've done in other parts of our service business, as we build momentum and we build density, then we're going to look to add that to our service portfolio.

We are absolutely excited about that partnership, but it's not at the expense of other partnerships. Trust me.

Posted by Scott Bekker on February 13, 2014 at 1:28 PM0 comments


Take Our Survey on Nadella as CEO

By now you've heard the news: Microsoft settled on internal candidate Satya Nadella as its next CEO effective today. Bill Gates is stepping down as chairman but will stay on the board and spend a third of his time advising Nadella. John Thompson becomes chairman, and Steve Ballmer joins the board.

As the independent voice of the Microsoft channel community, Redmond Channel Partner magazine wants to know what you think. Give us your opinions about Microsoft's blockbuster executive and boardroom moves and the company's overall direction in this quick, 12-question survey.

Posted by Scott Bekker on February 04, 2014 at 11:04 AM0 comments


Nadella Appears To Endorse Microsoft COO Turner

Kevin Turner, Microsoft's incendiary and controversial chief operating officer, appears to have an ally in Microsoft's new CEO.

Satya Nadella, newly appointed Microsoft's third CEO, twice singled out Turner as a valuable asset to Microsoft during a webcast Tuesday afternoon designed to introduce Nadella to customers and partners.

"Kevin" was the first Microsoft executive Nadella mentioned during the 20-minute webcast, citing the COO's recently concluded worldwide tour of Microsoft subsidiaries. Later, Nadella said, "I'm blessed to have a fantastic leadership team with Kevin and the others on the [Senior Leadership Team]."

New Microsoft CEO Satya Nadella (left) and Microsoft COO Kevin Turner.

Microsoft turned the webcast camera several times to the front row of an audience of executives and customers on the Microsoft campus, showing Turner nodding in agreement with various points Nadella was making.

Turner was one of several senior Microsoft insiders mentioned as possible replacements for Steve Ballmer, who announced in August that he would step down within a year. Other names in regular circulation were Tony Bates, executive vice president of business development and evangelism, and Stephen Elop, who is returning to Microsoft with the acquisition of Nokia's mobile phone business.

While working with other executives who were in line for the same job will be a tightrope for Nadella to walk, there has been speculation that Turner may be on the way out as Microsoft reorganizes at the top. Earlier in the day, Kara Swisher, the well-sourced Re/code reporter who broke a number of stories about the Microsoft CEO search, wrote, "It will be interesting to see what happens to Turner, as well as advertising and strategy head Mark Penn, the well-known political operative who has been -- to say the least -- an internally controversial Ballmer appointment."

Turner is a staple of the Microsoft Worldwide Partner Conference, where he regularly entertains attendees with hyperbolic swipes at Microsoft's competition. However, many partners and former Microsoft employees privately contend that Turner is driving cost containment efforts in the channel that are penny-wise and pound-foolish.

Related:

Posted by Scott Bekker on February 04, 2014 at 10:43 AM0 comments


Windows XP Hangs onto Share in January

With 64 days remaining until Microsoft officially ends Windows XP support, the aging OS is holding stubbornly onto its market share.

Net Applications.com published its month-end numbers on Feb. 1, showing Windows XP at 29.23 percent share. At a time when users and organizations globally should be jettisoning the operating system, the usage share is actually a very slight increase in Windows XP's 28.98 percent share for the close of 2013.

Source: Net Applications.com

The Net Applications figures are based on data extracted from visitors to the company's global network of thousands of partner sites.

Windows XP has followed a stair-step pattern in usage drops over the last half year, falling from about 37 percent in June and July to roughly 31 percent from September through November before hitting its current plateau.

Source: Net Applications.com

Meanwhile, Windows 8/8.1 showed very slight growth to around 10.5 percent share in January, narrowly widening its lead against the "other" category, which includes Apple Macintoshes, Google Chrome OS, Linux and everything else. Other OSes also plateaued from December to January at 9.4 percent.

Posted by Scott Bekker on February 03, 2014 at 12:19 PM0 comments


Kaseya Issues 'Cleanup' Release of Core Platform

Kaseya, the managed services provider (MSP) and IT management software and services company, which has been under new management for the last seven months, on Friday issued a cleanup release of its core management platform that the company's CEO said is all about restoring trust.

Yogesh Gupta, an executive with senior management experience at CA and FatWire Software, came aboard as Kaseya's president and CEO in June, when New York-based Insight Venture Partners made a significant investment in the Swiss company. Kaseya Virtual System Administrator (VSA) 6.5, released Friday after a three-week beta testing phase, is the result of new development processes at Kaseya, Gupta said in an interview.

"Over the last four-and-a-half months, we have transformed the way we manage our product," Gupta said. "We identified over 400 bugs that were serious -- about 100 were identified by customers and 300 we found through internal testing. Some of those bugs are quality issues, some are usability issues and some are performance issues."

Other than the 400 bug fixes, the 6.5 release includes a number of enhancements. The new version brings support for Windows 8.1 and Windows Server 2012 R2, architectural enhancements to facilitate third-party integrations and previously promised enhanced integrations with Kaseya Anti-Virus (KAV), Kaseya Anti-Malware (KAM) and Kaseya Backup (KBU).

The 6.5 release, along with a planned schedule of releases every four months with regular patches in between are "all about trying to rebuild trust," Gupta said. "For this release, we had to do a lot of cleanup. The next release is going to be a very exciting release."

Even ahead of the 6.5 release, Gupta said new company processes, such as rigorous pre-release testing of patches, a predictable, every-other-week patch release schedule and the elimination of random new features in patches, are having an impact.

"The number of incoming support calls in December was half what it was in July," Gupta said.

As for what might be in the next release, Gupta wasn't ready to say. "I'm being fairly deliberate about how we go about communicating to customers," he said. A full roadmap for the major features of the every-four-month VSA releases should be forthcoming at the Kaseya Connect conference in Las Vegas from April 14-16.

A few major integrations are obvious candidates for that roadmap. Within a few months of Insight Venture Partner's investment, Kaseya acquired Rover Apps, Zyrion Inc. and 365 Command. All have been rebranded as standalone Kaseya products but await full integration into Kaseya's core suite.

In the meantime, Gupta said future acquisitions are always possible but he suggested that they weren't a top priority at the moment. "The acquisitions we did, we did very quickly," he said. "I was working [with Insight Venture Partners] both on looking at Kaseya and helping us find assets. We started rolling on them before we came to Kaseya."

Posted by Scott Bekker on January 31, 2014 at 10:19 AM0 comments


Microsoft Hikes Action Pack Price by up to 44 Percent

One of the best not-for-resale software deals in the channel is getting a hefty price hike, although it's still a relative bargain.

Microsoft this week unveiled the long-awaited changes to the Microsoft Action Pack, one of the most popular components of the Microsoft Partner Network.

One of the biggest changes is the price, which is going up by as much as 44 percent.

Starting Feb. 24, the Action Pack subscription will cost $475 in the United States. The new subscription price consolidates pricing from what was previously two packages -- the $329 per year Action Pack Solution Provider (APSP) and the $429 a year Action Pack Development & Design (APDD). The new cost is a 44 percent increase for former APSP subscribers and an 11 percent bump for APDD subscribers.

Next month, all partners will subscribe to one universal Action Pack, and choose among five tailored business model packages: application development and design, device design and development, hosting, managed services, professional services or reselling.

The core value of the Action Pack is internal-use Microsoft software licenses to support a 10-person partner business. Those include full licenses for Windows desktops and servers, as well as other server products, such as SQL Server, Exchange Server, SharePoint Server and Lync Server.

At the same time, the Action Pack will soon replace Cloud Essentials as the least expensive way for partners to get internal-use seats of Office 365, Dynamics CRM Online and Windows Intune and Windows Azure usage credits. In that case, the Action Pack is an even bigger price jump because Cloud Essentials, which will be discontinued June 30, was free.

Where the on-premise default in the Action Pack is for 10 seats, Microsoft is being slightly stingier with cloud licenses. Subscribers get five seats each of the E3 SKU of Office 365 and of Windows Intune. Dynamics partners are also eligible for five seats of Dynamics CRM Online. The subscription also includes $100 in monthly Windows Azure credits.

However, Microsoft offers a few ways for subscribers to increase their seat counts for Office 365. One is to trade some of the on-premise core benefits for Office 365 seats. Another way is an incentive -- partners are eligible for another five seats of Office 365 if they've sold 25 seats of Office 365 to customers in the last 12 months.

Other benefits included in the Action Pack include technical support, developer tools, marketing campaign materials and services and $100 in Bing advertising credits for the subscriber and $500 for the subscriber's customers.

Posted by Scott Bekker on January 31, 2014 at 11:32 AM0 comments


IAMCP U.S. Chapter Names New Top Officers

The U.S. chapter of the International Association of Microsoft Channel Partners (IAMCP) passed the baton to two new top officers this week.

"Congratulations to the new U.S. president, Jon Sastre, and vice president, Ro Kolakowski. The new leadership team [for] IAMCP US was installed today," wrote outgoing IAMCP U.S. President Rudy Rodriguez in a LinkedIn post Wednesday.

Sastre had served as vice president of the IAMCP during Rodriguez's term. He is president of Conquest Technology Services Corp., a Miami-based company specializing in Microsoft unified communications, Office 365 and managed services.

Kolakowski is a partner at 6th Street Consulting, a Los Angeles area consulting and managed services firm and Microsoft's 2013 Partner of the Year winner for Collaboration and Content.

The IAMCP was formed in 1994 as a peer-to-peer networking organization for best-of-breed Microsoft partners and to give those partners an organized feedback mechanism to communicate partners' needs and concerns to Microsoft in a unified way. The U.S. chapter, one of five country or regional chapters in the worldwide organization, has 36 sub-chapters and 844 members in the United States.

Rodriguez's note also thanked members for more than two years of support at IAMCP and encouraged them to stay tuned. "The new board has an aggressive agenda and will need our support in continuing [to] grow our relationships with Microsoft and helping our partners grow their business," Rodriguez said.

The IAMCP's semi-annual board meeting is scheduled for Feb. 22-23 in Washington, D.C., where Microsoft will also hold its Worldwide Partner Conference in July.

Posted by Scott Bekker on January 30, 2014 at 3:13 PM0 comments