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Gartner Says Google's Gmail Is a Viable Alternative for Enterprises

Gartner has endorsed Google's Gmail service as a viable alternative to Microsoft's Exchange Online for enterprises with more than 5,000 employees.

The IT market researcher last week released a report called "Google Gmail Emerges as a Significant Threat to Microsoft in the Enterprise." The conclusions are noteworthy given the IT market researcher's clout with CIOs and the cutthroat rivalry between Microsoft and Google to win large enterprise cloud e-mail contracts.

"The road to its enterprise enlightenment has been long and bumpy, but Gmail should now be considered a mainstream cloud e-mail supplier," said Gartner research VP Matthew Cain in a statement.

While Gmail only accounts for about 1 percent of all enterprise e-mail, it has gained close to half the market for enterprise cloud e-mail, Cain noted. While Cloud e-mail only accounts for 3 to 4 percent of the overall enterprise e-mail installed base, Cain said Gartner is forecasting it will account for 20 percent of the e-mail market by 2016 and 55 percent by 2020.

The two competitors are the only ones gaining meaningful share, according to Gartner, noting that Novell GroupWise and IBM Lotus Notes/Domino are struggling. VMware has only recently started focusing its Zimbra cloud e-mail offering on the enterprise, Gartner added.

Posted by Jeffrey Schwartz on September 20, 2011 at 11:58 AM

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Reader Comments

Tue, Nov 8, 2011

I agree that Gartner seems biased against Microsoft. Read some of their articles and pay particular attention to the language they use, which is reiterated several times in the same doc but in different ways. These days I find Gartner more and more irrelvant in helping me making IT decisions.

Tue, Sep 27, 2011 Nick Clark, SELECT IT, LLC Springfield, IL

I sell hosted Exchange solutions and can't recall Google ever offering a 99.999% uptime SLA, SAS 70 Type II security, 25GB mailboxes, AD integration, and full offline availability (to name a few). Maybe they're changing things at "G", but Microsoft is still the king of email and management. Sure, for very small cash-strapped businesses, Gmail works, but I wouldn't put it in the same breathe as Exchange - just like I wouldn't put Bing in the same breathe as Google Search.

Tue, Sep 27, 2011 mrjoe nyc,ny

well this shows the obvious slant of gartner to GOOGLE or anything but Microsoft.. It obviously doesn't matter what is "technically superior" or secure anymore, but what's perceived as cool.. why an enterprise would want someone snooping their emails is beyond me!!! They're an ad company and use this a trojan horse to get your data...

Tue, Sep 27, 2011 Greg Green Bay, WI

Gartner moves further into irrelevance for just the reason that is mentioned above: Google snoops on everything you do to put some advertisement on your screen. Not to mention they will gladly turn over your data to the Feds without telling you. Gartner and Google, shills for a dollar.

Mon, Sep 26, 2011 Afraid of Google Philadelphia, PA, USA

This is silly. Using Gmail or any Google Docs software gives Google the right to view/review/crawl/analyze or otherwise read the content. They hold all legal rights to the content of the data put on their systems, except for liability if you do something illegal while using their system. Why Gartner would recommend a company put their sensitive information in the hands of another company is ludicrous.

Wed, Sep 21, 2011

Is there ever a day when Google is not in the news? Geeez...

Tue, Sep 20, 2011 Ray Cerankowski

In case you missed this.

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