How Leading MSPs Deliver an Outstanding First Impression During the Onboarding Process
Onboarding sets the tone for customer relationships. Learn how to onboard new customers like a pro. In this definitive guide, onboarding experts from the managed services industry—including Liongard’s COO Vincent Tran and Director of Partner Success Kendrics Hawkins—share advice about how MSPs can:
- Develop a consistent onboarding process and a standardized approach to service.
- Deliver an excellent customer experience that builds loyalty and satisfaction.
- Leverage automation to perform discovery and update it continuously.
- Create detailed documentation, empowering everyone on the team to help customers.
Download the guide to get tips from the pros.