Date: Tuesday, April 13th at 8am PDT / 11am EDT
How does an MSP go from good to great? What makes a great Microsoft Partner? Customer experience. Some of the oldest customer service 101 lessons apply today more than ever. If you, “Fix the Customer First” you’ll “Keep your Customer Satisfied,” which assures recurring business and long-term success.
This session applies another overused axiom, “Digital Transformation” to show how IT Service Management (ITSM) can deliver dramatically greater attentiveness and higher service levels at lower cost. And by leveraging data collected from your ITSM solution, you can deliver the kind of customer experience that inspires customer satisfaction. In this session, we’ll examine the many ways ITSM data serves you and your customers better, including:
Join RCP Contributing Editor and IT service channel veteran Howard M. Cohen for this important exploration, the primary goal of which is to justify accurately using perhaps the most overused word in our industry to describe your relationship with your customers: “Partner!”
About the presenter: