Marching Orders 2019: Let's Make this the Year of P2P

What are the top steps Microsoft partners can take to help their businesses succeed in 2019? We put that question to top experts, including Microsoft channel veteran and RCP contributor Per Werngren.

I have been a leading advocate for partner to partner (P2P) cooperation for several years and in recent years I'm seeing a hockey stick effect, which is marketing lingo for something that takes off and grows like crazy.

P2P is simply on everyone's lips, and the momentum that I saw last year is a great promise for what 2019 will bring to us.

Not only in IT, but in perhaps every industry, we see that companies partner with others. Great examples are to be found in car manufacturing, aerospace, healthcare and real estate. Perhaps General Electric is evidence of a company trying to do too many things and paying the price.

To be successful, you will need to specialize and surround yourself with partners that work together with you.  As a Microsoft partner, you have a large pool of fellow partners that you can work with. And Microsoft has transformed into a wonderful company to do business with; in fact, they are now a great business partner – they will help you sell your solutions and products in a fashion that we haven't seen before. And it works.

When searching for partners, Microsoft or others, it is important to have a great pitch that is welcoming and clearly states the benefits for the partner and for the customer.

Finding partners is sometimes hard. You will need to invest time and travel as in-person meetings are key to make this work. My advice is to attend all gatherings arranged by Microsoft in your proximity and perhaps also join meetings in cities nearby. It will take a while until you find great partners. It is often a matter of knowing people, enjoying their company and then finding opportunities to work together. Spending time with fellow partners pays off.

The International Association of Microsoft Channel Partners (IAMCP) is a great association that is open for all partners and they provide, among other things, fantastic networking opportunities in several locations across the United States and abroad. You are always welcome to attend a few meetings as a guest and you will find your nearest chapter on www.iamcp-us.org.

But in order to become really successful you will need a great plan, and that comes from having a great structure. I am overwhelmed by the uptake on the P2P Maturity Model, and I constantly meet partners that have succeeded with this structured approach. If you haven't yet started to work with the P2P Maturity Model, you can find it at www.p2pmaturitymodel.com.

Going back to where we started, the momentum for P2P is great and working with others has never been so popular as it is right now so it is a risk-free prediction to say that this year will be the Year of P2P.

Posted by Per Werngren on March 22, 20190 comments

IAMCP and the WIT Network Join Forces

With diversity and inclusion top of mind for most companies, both the International Association of Microsoft Channel Partners (IAMCP) and The WIT (Women in Technology) Network are working hard to help businesses build programs and take advantage of education that will foster success. A new joint membership promotion makes it easier for respective members to be part of the unique opportunities each organization is driving.

The IAMCP and The WIT Network share an impressive history, with both organizations demonstrating significant impact on this critical agenda. It is this robust and mutually successful growth that has led to an official alliance between the two organizations.

For almost 25 years, the IAMCP has been dedicated to everything that helps partners in the Microsoft network be more successful. This includes partnering more effectively with Microsoft and other Microsoft partners, advocating for change across the ecosystem, and offering in-person and virtual events for education, training and networking.

The WIT Network is a new, vibrant community born out of the IAMCP. It is laser-focused on its mission to address the imbalance that exists in the technology industry by supporting women to pursue a career in technology, encouraging more female entrepreneurs to start their own businesses, and helping more women take up leadership positions.

IAMCP Accelerates Partner-to-Partner Business
The IAMCP's largest global event takes place at Inspire, Microsoft's annual partner conference every year. Here, the IAMCP fosters activities that enable partners from around the world to meet, connect, align, form partnerships, drive deals and accelerate their businesses.

It was at this conference that a small group of women in the IAMCP began to run an annual luncheon specifically aimed at enabling female attendees to meet up and expand their networks. The event became so successful and impacted so many that it spiraled into the members' desire to do more than meet with each other once a year. IAMCP WIT was born and attracted a global audience of women in 80 communities and more than 40 countries. They ran local events, training programs, mentoring circles and philanthropic endeavors.

"Forming and developing as a subcommittee was a great way for us to discover what the women in our community want and need," said Christine Bongard, former IAMCP WIT chair and now president of The WIT Network. "But ultimately our goal and mission to support every woman working in the technology industry meant that our members were keen to branch out and pursue a larger mission."

In September 2018, The WIT Network was created, signing up over 2,000 members in its first month.

Diversity and Inclusion
The formal separation of the IAMCP and WIT included an intention for both organizations to continue to find ways to support one another. At the same time, the IAMCP did not abandon its interest in diversity and inclusion, and the IAMCP board created a new diversity and inclusion position to develop programs that support partners in initiating and fostering a stronger diversity and inclusion culture within their respective companies.

"We are very happy and supportive of the success at The WIT Network," said Sérgio Baptista, president of IAMCP International. "We are equally excited to be working with Microsoft to roll out our D&I [diversity and inclusion] initiatives with our new chairperson, Sarika Malhotra."

"Closing the gender gap while fostering D&I is a big challenge for our industry," said Bongard. "There is no 'one size fits all' approach or mentality. Both IAMCP and The WIT Network are offering unique programs and opportunities. That is why we believe that our members can continue to receive value if they join both organizations."

The IAMCP and The WIT Network are continuing to work at the local levels to run joint in-person events. "When we looked at our membership lists, we realized that the crossover was only about 10 percent," Baptista said. "It made total sense that we could each broaden our reach by teaming up locally."

"Both organizations provide value," Bongard said, "and there is really no overlap in our programs. We want to make it easy for members who need to belong to both organizations."

The IAMCP and The WIT Network are offering a limited 25 percent membership discount until June 30, 2019. After that, the mutual discount will remain in place at 10 percent.

If you would like to know more about how to sign up for joint membership in the IAMCP and The WIT Network, and to learn more about the associated benefits, please e-mail [email protected] or [email protected].

Gail Mercer-MacKay is an executive blogger and board member for The WIT Network and IAMCP Canada.

Posted by Gail Mercer-MacKay on March 21, 20190 comments

Marching Orders 2019: Remember Microsoft's Big Bet

What are the top steps Microsoft partners can take to help their businesses succeed in 2019? We put that question to top experts, including Howard M. Cohen, Senior Resultant, The Tech Channel Partners' Results Group.

It has now become incredibly easy to know how to optimize your Microsoft relationship and enjoy the best of their support and attention. Easier than ever.

From the very beginning of the Microsoft Partner Program (MSPP) through to the Microsoft Partner Network (MPN) it has always been all about "The Big Bet." While the current Big Bet at any given time has changed regularly, causing partners to have to be very light on their feet, there has always been at least one Big Bet.

Smart partners kept a close eye and an ear to the ground to stay ahead of what the next Big Bet was going to be. At one time long ago it was Windows itself. At another time it was the internet and Internet Explorer. Windows Server took its turn. As it emerged, System Center occupied the Big Bet space for a while. More recently SharePoint was the Big Bet, then Office Communications Server (OCS), which would become Lync.

But now the very nature of the Big Bet has changed, and every partner's recognition of that has become an existential challenge.

When he became CEO, Satya Nadella told us flat out what the Big Bets would be for the foreseeable future: "Microsoft will be the platform and productivity company." He was referring to Azure as the platform and Office 365 as the productivity. Today, if you ask Microsoft sales "blue-badges," they'll tell you that they no longer receive compensation for on-prem anything. Just cloud. Just online services.

But it is a mistake to think that selling Azure and Office 365 will keep you in Microsoft's good graces. It's no longer quite that simple.

Investing as enormously as Microsoft has in the infrastructure that is meant to replace all infrastructure, and choosing a consumption-based pricing strategy, Microsoft has required itself to be successful or perish. It's not enough for customers to simply enter into Azure subscriptions. If they don't use the services, they don't pay. If they don't pay, those subscriptions mean nothing.

We've been down this road before, with tremendous pressure to deploy all the "shelfware" customers ended up with when signing Enterprise Agreements (EA). But in that case the software was already paid for and Microsoft was targeting renewals.

Microsoft is now targeting survive-and-thrive.

You may notice that Independent Software Vendors (ISV) who sell apps that run on Azure have become the premier partner for Microsoft. Anything that drives more consumption falls within the province of this new Big Bet.

My last several Marching Orders have focused on the importance of developing your own intellectual property (IP) for resale. If your IP requires more Azure consumption, you will find unbelievable support in marketing it from Microsoft. Truly, you may have to ask them to stop offering you more marketing programs. They shower you with love when you increase Azure consumption.

The other way to be a Big Bet Superstar is to sell and deploy anything that requires more Azure consumption. You don't have to learn how to code, or otherwise build apps. Partner with those beloved ISVs and you, too, will be a better Big Bettor.

It has never been harder to divine what the long term future looks like for the Microsoft partner ecosystem. This has been the most all-consuming change of all for Microsoft. You need to sit down with your team and talk about how you're going to plan for the future. Many ISVs are marketing to partners now to get them to use their tools to service customers, rather than sell them licenses. Which will you choose to partner with? How will you let Microsoft know that you're driving increased Azure consumption?

If you truly believe that this advice doesn't apply to you, it has been very nice knowing you.

It's that serious.

Posted by Howard M. Cohen on February 21, 20190 comments

Marching Orders 2019: Transform Yourself to Transform Others

What are the top steps Microsoft partners can take to help their businesses succeed in 2019? We put that question to top experts, including Mark Rice, General Manager, Managed Services Partners, Microsoft.

As customers digitally transform themselves, all partners are also going through some level of transformation necessary to take advantage of the growing customer demand and opportunity in the cloud. The promise of the recurring revenue of long-term cloud managed services is a clear end game to their customer engagement. This is a journey, and can be looked at in three pillars: business transformation, capability transformation and sales and marketing transformation.

Business Transformation
Customers are looking for dynamic solutions focused on business outcomes from their partners, who can help them navigate the move to the cloud. But they're not just looking for partners to help navigate, they're looking for help optimizing and governing their use of the cloud. Partners who are best positioned to deliver this to their customers are those who can deliver a full customer cloud engagement lifecycle. This sounds very simple, but taking a customer from plan/design through migration, application modernization, optimization and running requires solutions, tooling, automation and, of course, a ton of talent. Partners who adapt to guide customers through this cycle will have a competitive advantage over their peers in the coming years.

Capability Transformation
Higher value cloud services are driving profitability and higher margins for partners. Many partners tend to offer basic IaaS management services, but those who can build and manage agile, cloud native apps will see margin differentiation. Many are finding that to sustain and grow margins, significant investments in IP, tools and people are needed. For most cloud partners this means striking a balance and finding the right inflection points in their businesses to accelerate transformation from existing business models to new ones, such as migrating from traditional hosting to modern cloud-managed services.

Sales and Marketing Transformation
The transformation of sales, GTM and operational excellence is a clear challenge for partners as they move to a cloud model. These range across 're-wiring' their customer management systems (automation), sales compensation models (moving from large deals to incremental consumption through new service offering penetration) and leveraging digital marketing. The shift also includes how they partner with ISVs, other services companies and even their historic competitors. However, although these changes may be challenging at first, being able to provide high value cloud offerings to customers will open up a whole new world of opportunities and profit to partners.

It is an exciting time for our partners, the business opportunity is incredible, as is the potential to impact our customers' business. Although there may be growing pains while making the necessary transformations, the impact and reward in delivering optimized cloud services far outweighs the costs.

Mark Rice is general manager for managed services partners at Microsoft.

Posted by Mark Rice on January 29, 20190 comments

Marching Orders 2019: Time is Your Top Resource

What are the top steps Microsoft partners can take to help their businesses succeed in 2019? We put that question to top experts, including Keith Lubner, Chief Strategy Officer, Sales Gravy.

Your success will be predicated upon how well you can manage your time in 2019.

Collectively, we are consumed by inordinate amounts of data, by vast arrays of communication methods, and by the demands of an "instantaneous" society. As professionals, we are being asked to respond quicker, be more thoughtful and compete in more situations.

These distractions have caused an immense amount of pressure to be placed on individuals.

The way to solve this dilemma is by being deliberate in blocking out each hour of day. The result is that you will force yourself into powerful hours of intense productivity.

The irony is that managing your time is  simplistic in nature but difficult to maintain. Most people struggle with being efficient and effective, but the winners in 2019 will master the time blocking discipline and will find ultimate productivity.

Keith Lubner is Chief Strategy Officer at Sales Gravy and Managing Partner at C3.  Keith acts as an advisor, mentor, and executive coach to several of today's leading sales and channel focused organizations on strategies, tactics and programs to accelerate growth. He is a world-wide recognized expert on sales, sales enablement, channels, marketing and leadership. His training programs and workshops have been delivered across the globe to several start-up and multi-national organizations. Keith can be reached at [email protected].

Posted by Keith Lubner on January 24, 20190 comments

Marching Orders 2019: Look at Azure and AppSource

What are the top steps Microsoft partners can take to help their businesses succeed in 2019? We put that question to top experts, including Toby Richards, General Manager, Partner GTM and Programs, Microsoft.

Going into 2019, we're hoping more and more commercial partners, including services partners and independent software vendors, take advantage of the Microsoft portfolio of go-to-market services. Partners should focus on attaining technical competencies and delivering validated solutions in order to remain competitive.

In the past year, Microsoft has released new programs that help partners differentiate themselves in the marketplace, including the Azure Expert MSP program, the release of the company's security competency later this year, and advanced specializations in the area of SAP solutions on Azure and Azure Stack partners. I encourage partners to take advantage of these programs that work in tandem with Microsoft to differentiate.

By going to market with Microsoft, partners will have access to new and improved partner referral and solution marketplace capabilities (Azure Marketplace and AppSource); access to the Cloud Solution Provider program that allows partners to package value-added services with Microsoft cloud platforms for fully integrated solutions; earned benefits that connect partners with regional marketing services to create awareness of new solutions; and the opportunity for connection to Microsoft sales teams through partner solution co-selling.

Creating new partner-to-partner market opportunities that deliver on integrated solutions for small and large businesses, and which address unique industry solution needs, will be a key integrator for success in the coming year. If partners use these resources to go to market with Microsoft and each other, opportunities to excel with new solution design, geographic expansion, and new business growth opportunities are sure to follow.

Toby Richards is general manager for Partner GTM and Programs at Microsoft.

Posted by Toby Richards on January 24, 20190 comments

Marching Orders 2019: Optimization and Modernization for Public Cloud

What are the top steps Microsoft partners can take to help their businesses succeed in 2019? We put that question to top experts, includingMike Harvath, President & CEO, Revenue Rocket.

The cloud is a means, not an end.

Success in modernizing IT in 2019 and beyond, through the cloud, will be driven by a complete standardization and through intentional growth strategies.

What we're seeing is that cloud adoption has been increasing at a rapid pace. According to research from Forbes and Gartner, cloud-specific spending is expected to grow more than six times the rate of general IT spending through 2020. Many companies, both large and small struggle to get the full value of this trend of moving their enterprise systems to the cloud, despite many organizations finding success by implementing specific software-as-a-service (SaaS) solutions or adopting cloud-first strategies.

What we've found is that companies tend to fall into the trap of confusing moving IT systems to the cloud with the necessary transformational strategies centered around the full value of the cloud. Simply  taking legacy applications and moving them to the cloud through a "lift-and-shift" mindset won't automatically yield the benefits that cloud infrastructure and systems can provide. In most cases, that approach can result in IT architectures that are more complex, cumbersome, and costly.

The real value of cloud doesn't come from an approach that's focused on tactical decisions. Instead it's one that's part of an overall strategy that pursues digital transformation through the enablement of standardization and automation through an open API model. This strategy must be focused on aspects like developing a modern security posture, working within automated agile constructs, all the while leveraging new capabilities to drive innovative business solutions. The cloud certainly isn't a prerequisite for any of these features, but it does enforce them. Firms who embrace cloud capabilities using these methodologies will create a next-generation IT culture where the result is business growth and innovation in this rapidly evolving digital era.

Lift-and-shift
Cloud solution providers such as Microsoft, Amazon and Google will appeal to many firms because of their platform benefits such as pay-per-use, scalability, network resiliency, and self-service. In 2019, we're expecting that these platforms will lead to much lower IT costs, quicker go-to-market, and better Quality of Service (QoS) when compared to traditional IT offerings.

As firms begin to adopt new methodologies in cloud optimization and modernization, there will be two major issues.

One, business applications created using the traditional IT paradigm won't automatically function with all the dynamic features of the cloud. Because of this, applications must be configured for fixed and/or static capacities in data centers.

Second, the current typical technology workforce is well versed in developing business applications in a traditional IT framework and will have to be reskilled for the trending cloud environment shift. A great example of this is IT security. Traditional IT environments are ones that adopt a perimeter-based "castles and moats" approach to security. Ideally, they should be creating cloud environments that are more like modern hotels where a keycard is necessary to access floors and rooms. Moving and migrating to the cloud, based on the traditional approach, will most definitely have an adverse impact on cybersecurity unless legacy applications are developed, deployed, and reconfigured for the new security model. As a result of the lift-and-shift dynamic, we've found that many firms are stuck supporting both their inefficient traditional data-center environments or inadequately prepared for trending cloud implementations.

Best process to cloud optimization and transformation
Perhaps the best process in executing cloud optimization and transformation is understanding the upside and investments needed.

This is because this long-term approach needs active commitment and a clear mandate from the CEO, technology leaders, and stakeholders. Specifically, there's four key points companies should address for successful cloud adoption.

1. Sourcing

The struggles are that most companies won't build their own cloud technology stack, and these same firms will find it even more difficult to maintain it. Partnering with public cloud providers and their partners through sourcing relationships in order to build/manage the cloud stack is much more practical.  By doing this, the end user clients will find that achieving success will be much more scalable.

2. The right cloud operating model

Public cloud requires IT to manage infrastructure as code, unlike most traditional operating models.

This requires software architects and engineers who understand coding, storage, and security protocols of public cloud. This equates to a massive upskilling of the infrastructure organization as well as the operating model in which they work. Specific teams need to be assigned to configure and manage the production environment, and this will be the foundation of the future cloud operating model.

3. Remediation of legacy applications

In order to align with security and capacity requirements, existing applications will need to be refactored at the infrastructure level. Security must be built into these applications, and must work in a more automated fashion, which will require significant attention from application teams. There will be challenges in this and companies can address this hurdle by creating a clear business case for modernizing legacy-applications by aligning migration schedules with major application upgrades or replacements aka modernization of said applications. Adopting foundational solutions with open API's will make these remediation efforts much easier.

4. Building IT teams with the right skills

IT and technology professionals must be able to build and code applications on the cloud in a secure and timely manner. Companies won't be able to do this without hiring and training the right cloud experts, then introducing them into development teams for retraining or upskilling their existing workforce. The expectation is that this aggressive approach will reply on commitments from leadership in the form of money and time. Typically, these types of approaches can take two to three years and that's because multiple things need to happen for cloud transformation to take place with the right people and right skillsets. This approach has significant management challenges, but with strong leadership, it's the fastest path to transformation.

We're seeing both an excitement and reluctance as many partners take the plunge into cloud. The reluctance is usually driven by concerns from a lack of buy-in, or a reluctance to invest the required resources in a multiyear effort. Conversely, organizations who embrace the new methodology of optimization AND modernization of the cloud achieve significant benefits in the medium to long term, by adopting the cloud's agile and automated operating model within their traditional IT approaches. Our prediction for 2019 as part of our Marching Orders will be that partner organizations who approach their cloud strategies this way will be ready and prepared for a very bright future indeed, in helping their clients with successful cloud transformation efforts.

Posted by Mike Harvath on January 22, 20190 comments

Marching Orders 2019: Leverage Microsoft Resources

What are the top steps Microsoft partners can take to help their businesses succeed in 2019? We put that question to top experts, including Gavriella Schuster, Corporate Vice President, One Commercial Partner, Microsoft.

It's 2019, are you ready to give customers what they're craving? Customers have sky-high expectations of both Microsoft and our partners. We all need to rise to the challenge to meet customers' needs. The good news is, with our technology and your expertise, IP and services capabilities, we have the perfect ingredients for success.

In 2019, Microsoft is calling for partners to up their competitive edge through collaborative innovation as we develop even more effective resources and investments for our partners to win in the market. The demand for cloud and other emerging technology is high, and the innovations from Microsoft -- coupled with the incredible partner leadership in our ecosystem -- present both opportunity and a responsibility to delight our customers with solutions that drive their digital transformation.

The creativity of Microsoft partners never ceases to amaze me. We're seeing major trends in partners building unique value that addresses customer needs, particularly around industries and verticals. This added value is accelerating the way customers drive forward on digital transformation. In 2019, we want to make sure partners that have unique IP -- particularly ISV organizations focused on packaged solutions -- are getting their applications into Microsoft's Appsource and Azure Marketplace. Doing so makes their offerings more discoverable and helps drive the co-sell motion that connects with the full partner ecosystem. With all of the opportunity ahead of us, partners need to be where customers can see them. Change is happening. So now is the time to take advantage of the unmatched exposure available in Azure Marketplace and Appsource.

The past year has been full of fast and furious change for our partners and Microsoft, as technology and the demands of customers continue to grow. Together, Microsoft and our partners have been more flexible and responsive to the market than ever before. It's exciting to see the resulting momentum in partner engagement and co-sell; cloud adoption and spend is growing by double digits, and CSP growth is in the triple digits. But this growth can only be sustained through commitment and partnership from both Microsoft and our partners. Our unique advantage is you, and the value you bring to customers.

Gavriella Schuster is corporate vice president of the Microsoft One Commercial Partner (OCP) organization. At Microsoft since 1995, Schuster has held top worldwide partner leadership roles for Microsoft since May 2014.

Posted by Gavriella Schuster on January 17, 20190 comments

A Dozen Tips for Partner Startups from an Investor

So you're a startup? Congratulations on a wonderful and highly exciting journey!

I have started and sold companies my whole life. Now, I focus on investing and helping entrepreneurs. Based on my experience, here's some advice from the trenches.

1. Focus, focus, focus! Don't try to do two things at the same time. I often hear excuses that developing a new offering didn't take much effort, that this might be a new opportunity, or that we got to send a bill for this special assignment. But what I really hear is that your scarce resources are being spread out, making everything weaker. As an investor, I want your core focus to be on one thing -- and if that one thing is not viable, then let's find another thing to focus on.

The jack-of-all-trades era is gone. With stiff competition and innovation on a global scale, you will need to focus on being great at one thing rather than mediocre at two things. Stick with your business idea or develop a new and better one. But only one idea at a time, please! When you become bigger and stronger, you can, of course, consider adding new offerings. But that will be tomorrow and not today.

2. Margins should be high. Great software products and great service offerings will give you a great net margin. That means that your marginal cost needs to be low. (Think of an airline selling one more seat; the marginal cost is limited to a bag of nuts.)

3. Selling should be done over the Internet through digital marketing, not by sending out bodies to meet with potential customers. Sending out bodies might work in your hometown, but it will be super hard for you to scale up and sell in other cities, counties, states and countries. If you can sell without sending out sales reps, then I will listen.

You can, of course, do this through a network of partners. And I don't like it if you have a call center doing outbound sales calls; that is just a little bit better, but not good enough. I don't mind an inbound call center helping customers with their experience.

4. A global mindset. Being able to sell outside your local market and win on a global scale has never been easier than today. This is something that you should always have in mind as you start your new venture and make sure that this is influencing your decision-making. I find many companies with great business models and wonderful offerings, but they are hard to bring to other markets. Therefore, I most often decline making an investment.

5. Subscriptions will give you recurring revenue, and that is a fantastic thing that everyone loves. It will take longer for you to get the revenue compared to selling projects or traditional licenses, but when it finally comes, it will be more robust and more predictable. And investors love recurring revenue! When you're selling your company, you will thank me for this advice, as it will give you a much higher valuation or enterprise value (EV).

6. Live the digital life and love digital marketing. I often meet companies that are in the technology space, but they do not understand the value and concept of digital marketing. They have a Web site, perhaps a blog, a Tweet now and then, but they have no plan or strategy for how to regularly create new content and make it visible to their audience. I honestly think that most Microsoft partners are better at talking about this to others than doing it themselves.

Digital marketing is an area where I always advise my companies to invest more. When you master digital marketing, you'll be king!

7. I love artificial intelligence (AI), but I want to hear a decent story. Just adding AI with no real purpose will not excite me.

But if your solution is driven by AI and this is a differentiating factor, then I will listen and fight to invest. AI will change our lives and there are many ways for a startup to leverage the AI bandwagon, so this is really an area with a great future.

8. Don't be afraid to fund your company with revenue. There is nothing bad about building revenue. When you've got revenue and you're cash flow-positive, you'll be in a much better position to talk to investors. Having customers that are willing to pay for your services is proof of what you're doing, and it will help you pay the bills and arrange external investments -- which you may not even need if your revenue is great.

9. The team is crucial for success. Many investors say that they invest in the team first and in the product second. The right team will find the right product and the right business model. It is important that the team has multiple talents and has the right combination of experience and disruptive thinking (i.e., inexperience). It is crucial to get along with each other, both within the team and with investors. Teams that don't get along well will never perform!

10. Embrace diversity. Your customers are diverse and your team should be the same. Embracing diversity will also give you access to a much larger talent pool. And you'll be in a better position to understand your customers' needs. This is especially important when entering new markets.

11. Don't forget the customer. Having the customer top-of-mind will help you become successful. If your services are highly appreciated by your customers, it will be hard to not become successful -- and satisfied customers are the best advocates to help you win new customers. Being customer-centric should be part of your DNA, and I want you to be proud of what you do for your customers.

12. Be honest; don't try to hide your problems because, eventually, I will find out. Instead, involve me in what is not working and seek my advice for how to resolve it. The true advantage with investors and what differentiates them is often the quality of their advice and the value of their networks. A fellow investor friend told me, "They will surely take your money, but what they will really value is your advice."

And remember, being a startup is a fantastic journey that will reward you in wisdom, knowledge, freedom and, hopefully, financially. And when you've become successful, don't forget to give back to new startups!

Posted by Per Werngren on October 10, 20180 comments

How To Overcome a Dazed and Confused Technology Landscape

The rate of cool technology is accelerating at an unbelievable pace. Across the board, vendors are developing and releasing applications and services quicker than ever before.

This amazing speed is causing two particular problems in the channel: Partner personnel are becoming overwhelmed and complexity is dictating the day.

Let's break the problems down. Because technology is so easy to spin up and spit out, more vendors are producing more applications. Couple this with existing vendors revamping and retooling their applications to fit the consumption economy, and you get a massive inflow of technology in the market.

For instance, do a search on "CRM" or "ERP," and the results produce endless options. Sitting in the reseller's shoes, it's exponentially more difficult to figure out this landscape, especially when they are trying to determine how to round out their technology portfolios. Prospects know much more now than they used to about a technology before the reseller knocks on the door, making every sales interaction much more challenging.

Secondly, salespeople are making their interactions much more complicated than they need to be with prospects. They try to deliver relevant information via a cocktail of technology platforms, campaigns, social media, chat, text or a hundred other options. While employing technology is supposed to minimize the complexity of the interaction, it actually does the opposite in many cases: It causes an erosion of any potential relationship with a prospect.

The road around this dilemma is multifold. First, how we are enabling salespeople must change. There are more and more generations coming into the workforce who rely too heavily on technology to create the connection with the prospect. Because of this, there is a widening gap in the soft skills of most of these workers. Simply put: People don't know how to speak to one another. Need proof? Next time you are in a restaurant, take notice of how many people have their mobile phones out.

To remedy this, training needs to incorporate a blend of skills that are set up in logical "pathways," making absorption of any knowledge impactful. Enablement becomes fast, as well as meaningful, as a result of this approach.

Next, platforms and systems must be used in a way so as to push relevant and thought-provoking information to the prospect, ahead of the prospect trying to find data on their own. The content needs to be "educational" in nature and not technical in design. By doing so, you start connecting to the prospect in a way that is different than the competition.

In short, combining newfound soft skills with "pushing" pertinent content is the recipe for success.

A great example of these approaches exists within a company called Garland Technology. It produces Test Access Points (TAPs) and aligns nicely to many big-name security vendors. Before Garland implemented its new partner program and portal, it mapped out what each enablement journey looked like and then linked every path to desired outcomes. This ensured that applicable skills were being taught for each partner constituent.

It also put into play "prospect pages" (a feature of its PRM) that allows its partners to deliver content such as whitepapers directly to the prospect, while tracking open rates. Gone are the days when a partner would send a PDF and "hope" the prospect read it.

So far, the results are astounding in that partners are more easily engaging with greater numbers of prospects, and metrics are showing that win rates are going up.

Lastly, organizations need to get back to the basics if they want to differentiate themselves. Simple things like picking up the phone or knocking on a few doors will go a long way in establishing deeper and more connected relationships with customers. What they are forgetting to do is simple: Connect on a human-to-human level.

Over seven years ago, I wrote the following line for Redmond Channel Partner magazine: "An uneducated reseller or a confused reseller cannot adequately sell a vendor's product line." The same holds true today.

Posted by Keith Lubner on September 12, 20180 comments

Make the Most of Co-Sell, But Avoid Overdependence

The huge theme at Microsoft Inspire this summer was the messaging around, and supporting evidence for, doing business with Microsoft and with fellow partners.

I have been attending Microsoft's worldwide partner events since 2002, and I remember less-successful similar attempts from Microsoft. This time, it clearly got it right.

The co-sell program is a huge success. And thanks to CEO Satya Nadella, worldwide channel chief Gavriella Schuster and others who have reshaped Microsoft, there is now a great path for partners to prove themselves and to leverage Microsoft's sales team in order to win new customers. I have met many partners that have given evidence that the co-sell program is actually working in real life, not just in theory.

With co-sell working so well, it is easy for partners to consider making this their only avenue for growing sales. But that would be a strategic mistake. I think that partners ought to view co-sell as frosting on the cake, not the cake itself.

My suggested core sales motion is for partners to approach customers directly, or indirectly through other partners, and to use co-sell as an additional opportunity. Co-sell can help you win new customers, and it can also help you win the attention of potential partners to act as your resellers and/or implementers.

It is also important to build personal relations with Microsoft's field sellers. When you get a request from a Microsoft field seller, it is important to follow up and to invest time to close the deal together. Being a great partner to Microsoft's field will pay off. You want to be easy to deal with and build a reputation for being very attentive.

Think of Microsoft's field as an ecosystem of its own. When you create mutual success, you will be able to ask for introductions to other Microsoft field sellers in the same country/region or in the same vertical. Of course, you should document your success and use it in your marketing. And saying "thank you" is never bad -- send those e-mails up the chain to senior leaders.

It is worth mentioning that AppSource is growing in importance as Microsoft's marketplace for B2B apps. It makes sense for you to make sure that you are part of it and that you optimize your presence there. AppSource is the starting point for your co-sell efforts and it also helps you get visibility from customers and fellow partners. Remember to keep your value proposition short and sweet; a maximum of 20 words seems to be what is working.

The message at Inspire in Las Vegas was loud and clear: Microsoft and partners are driving innovation, and by working together, we will achieve joint success. You could feel it everywhere -- on the big stage, in breakout sessions, in the expo hall and in casual discussions over dinner and drinks. The relationship between Microsoft and partners has never been better, and there is a great degree of optimism about the opportunities ahead.

Posted by Per Werngren on August 30, 20180 comments

Profiles in Partnering: The Power of P2P To Bring Income to Your Inbox

How long does an opportunity last?

Whatever answer came to mind, it's a good bet it isn't very long. You receive a call or an e-mail or some other form of request for quotation from a customer and a very, very short clock starts ticking in your mind. You need to be the first and best response to that request, because you know it's been made of others, as well.

Making matters worse, the request includes skills you simply don't have on your staff, or geographies you can't easily reach. You know you're going to need partners to get that part done, so you're going to have to find qualified partners.

How quickly should you find those partners? Immediately. Right now, if not sooner.

You're In a Rush
When are you most likely to make mistakes? When you're in a rush. And now you're in a rush to find qualified partners to help you respond to and fulfill this opportunity.

Where will you look? Portals, search engines, lists? How long will that take? How long will it take you to get in touch with these potential partners, and to reach the right person at each company? That clock just keeps ticking louder.

How will you know how trustworthy the reviews are? How will you know how trustworthy these partners are? You'll want to talk to a few of their customers. Right -- like that's going to be easy.

Our Shortcut: The RCP2P Trust Community
Here's how you find the right partners fast.

In my first "Profiles in Partnering" article, I recalled the launch of the Microsoft Partner Network (MPN) and how it compelled Microsoft partners to declare their best expertise, their specialties. This was of great service to customers by providing the "best of the best" for every technology initiative. It also meant that multiple partners would be needed to perform larger projects.

Finding the right partners to work with became a challenge. You didn't want to do it in a rush, and you didn't want to choose the wrong partner. But searching for the right partner took forever.

With RCP2P, our subscribers can simply send an e-mail to [email protected] detailing the skills they need for their customer's project. Whether the work needs to be done in faraway places or requires skills you simply don't have on your team, tell RCP2P and we'll publish the need in our next newsletter, which comes out three times each week (Mondays, Wednesdays and Thursdays)!

Thousands of RCP readers will see your need and will simply respond via e-mail telling you why you should choose them to partner with. All of those e-mails are forwarded directly to you, and you pick and choose who you want to talk to about partnering on the opportunity.

Here's why you'll love using the RCP2P Skill Sharing Opportunity Accelerator:

1. No "portals" to go checking constantly in hopes of finding opportunities.
2. All you need do is open the RCP Update Newsletter when it shows up in your inbox.
3. No hunting through ancient opportunities. Each only appears once because opportunities must be responded to quickly or they will be lost.
4. All you need to do is reply to [email protected] with an e-mail indicating which opportunity you're interested in and why you should be chosen.
5. This service costs you nothing.
6. Opportunities show up in your inbox.

RCP readers are all Microsoft partners with extraordinary skills. This is the best community to tap into to find the kind of partner you can trust to get the job done for your customer. Give it a try!

Profiles in Partnering will regularly highlight the success stories of partners who have partnered with others to provide superior solutions to customers while growing their own businesses. Welcome to the RCP2P Program. Let's get started.

Posted by Howard M. Cohen on July 31, 20180 comments