Help desk might seem low on the list of priorities for Managed Service Providers, but it’s actually a critical part of an MSP’s business and can even serve as a competitive differentiator. In fact, an excellent help desk should be at the core of an MSP’s business model, not on the periphery. The “S” does stand for “service,” after all. This white paper, written by Scott Bekker, walks through the process of creating a world-class help desk and describes how MSPs can use support centers to gain a competitive advantage. Think help desk is a sideshow for Managed Service Providers? Think again. It’s actually the star of the show. This paper reveals why help desk is so important and how to create one that will keep business booming.
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