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James Bond and The Keystone Cops: Microsoft Takes On Piracy

They probably don’t wear tuxedos or drink their martinis "shaken, not stirred," but it would be really cool if they did. Microsoft and the Russian police have been playing James Bond over the last year or so, working for his majesty’s (in this case, presumably Steve Ballmer’s) secret service and eyeing software pirates in Russia with a view to a kill. The idea is to (gold)finger pirates, put them out of business and send profits from legitimate software back home to Redmond (and its partners) from Russia with love.

Software piracy in Russia will have to die another day -- it remains a problem in Eastern Europe and elsewhere. But Microsoft’s efforts have made a difference and aren’t unlike what the company is doing over here to make sure that Windows is for your eyes only -- if you have a legitimate license. Everything considered, the strategy to work with law enforcement and use the legal system to shut down pirates -- or at least scare the living daylights out of them -- seems to be a solid one, both here in the U.S. and in places where piracy is endemic and is a very genuine threat to Microsoft’s and partners’ businesses.

All of this successful sleuthing stands in stark contrast to the wildly unpopular Windows Genuine Advantage program, a supposed anti-piracy measure that’s more keystone cops than James Bond. In a series of mini-bombshells (here, here, and here), ZDNet blogger Ed Bott exposes the litany of problems that WGA is causing for users of legitimate Microsoft applications. WGA, already disliked for its intrusiveness and the mysterious nature of exactly what it was reporting back to Redmond, now officially appears to be a half-baked -- and possibly not even well-intended -- program that is backfiring on Microsoft and angering both partners and users. And yet Redmond presses on with it, apparently unabated. Not a good idea.

Microsoft, for the sake of itself, its partners and the industry as a whole, must fight piracy. But a little more James Bond and a lot less keystone cops would suit both the company and everybody else in its ecosystem. A couple of martinis and a snazzy tux couldn’t hurt, either.

Have any bad experiences with WGA to share? Let me know here or at lpender@rcpmag.com.

Posted by Lee Pender on September 26, 2006 at 6:53 PM


Reader Comments

Wed, Sep 27, 2006 Beoweolf Anonymous

I went through this, started right after the program with main stream...back in June, 06. At first I thought it was just a configuration issue, finally after struggling with it for 2 weeks, I called MS.

Their response was predicatable: “It's not us...why don't you try?” - Then recounted the exact steps I had already been through...several times! To say it was exasperating would be far short of the "character-building exercise I went through for the 4 weeks. I came to know the phrase "You can email compmail@microsoft.com and we will follow up with you as soon as possible. Please remember to include the case ID number in the email subject heading." very, very, well! The journey to a solution was stuck in an endless loop of explaining the same symptoms to people at the same support level and getting the same results...over and over.

I finally complained long enough and was routed to a tech that called in some higher level techs that finally traced the problem to default setting that was changed after WGA was installed. Total wasted time - 6 weeks. Just to be clear: all my copies were legal; they even passed the Test, but still wouldn't be allowed to download updates.

Persistence pays, but the aggravation certainly builds up a lot of anti-MS resentment.

There are people at MS that know what they are doing, but its real hard to get their attention. The drill seems to be - get the consumer into the Pay for remediation support for all situations, even if the problem is one generated by MS mistakes.

Tue, Sep 26, 2006 Craig Draheim Portland, ORE

Well I'm on number 34 of 128 DELL's that have failed the WGA spyware attack, DELL is pointing at M$ and of course M$ is pointing at DELL. I don't even care who is at fault, what I care about is the fact that our network can't trust M$ updates. That's it, it's turned off company wide and Internet Explorer is gone too. I'm sure this is the results M$ wanted.
Remember the quote "M$ dosen't listen to end users"

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